WHAT COURIER DO YOU USE?
We use a centralised fulfilment service called uAfrica, which ships via CourierIt, Dawn Wing and The Courier Guy. All our items are posted out from Cape Town, South Africa within 24 hours of payment being received.
HOW MUCH IS SHIPPING?
Free delivery on orders over R500. Flat rate delivery fee of R80 on orders less than R500.
WHEN WILL MY ORDER ARRIVE?
Regular delivery within 5 working days. If you live down a donkey track in the Karoo, please allow for a little extra time.
DO YOU SHIP WORLDWIDE?
Unfortunately, for the time being, we do not ship to destinations outside of South Africa. For those of you outside the best country in the world, you can get a friend to make an order on your behalf, and then collect your threads when you're next in South Africa. Sadly for now that is all we can do for you.
CAN I STILL CHANGE OR CANCEL MY ORDER?
We always ship out within 24 hours of the order being placed. To change or cancel your order please contact us asap at firstname.lastname@example.org
If you’re looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you – email@example.com
HOW DO I RETURN?
1. Orders must be returned to us within 30 days from date of purchase. Returns outside this period will be sent back to you.
2. Items must be returned in their original condition. This means the garments must be unworn & unwashed, have all tags and hygiene labels attached and have no make up, stains or strong odours.
3. No returns or exchanges for items purchased using a credit note, sale items and promo coupons.
4. Exchanges and returns for online orders can only be processed directly through our online store department.
5. Returns that do not include a return note with instructions will not be accepted.
6. We do not cover for the cost of the return shipping. It is recommended to use a shipping service with tracking (Aramex) as TJOK is not liable for any packages lost in transit. All items are inspected upon arrival.
HOW SOON WILL I GET MY REFUND?
It can take up to 7 working days for your return to arrive at our warehouse. We’ll send you an email to let you know once it has been received, and your refund will been processed.