SHIPPING AND RETURNS


Image result for shipping icon

 

 SHIPPING 

All our items are posted out from Cape Town, South Africa within 24 hours of payment being received. We use a centralised fulfilment service called uAfrica, which ships via CourierIt, Dawn Wing and The Courier Guy.

 

Free delivery on orders over R450

Flat rate delivery fee of R50 on orders less than R450


Regular delivery within 5 working days. If you live down a donkey track in the Karoo, please allow for a little extra time.


Unfortunately, for the time being, we do not ship to destinations outside of South Africa. For those of you outside the best country in the world, you can get a friend to make an order on your behalf, and then collect your shorties when you're next in South Africa. Sadly for now that is all we can do for you. 


We always ship out within 24 hours of the order being placed. To change or cancel your order please contact us asap at someone@tjok.co.za

     

     RETURNS 

    No problem! If you’re looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you  – someone@tjok.co.za

    OUR POLICY

    1. Orders must be returned to us within 30 days from date of purchase (as indicated on your invoice). Returns outside this period will be sent back to you.

    2. Items must be returned in their original condition. This means the garments must – be unworn & unwashed, have all tags and hygiene labels attached and have no make up, stains or strong odours.

    3. No returns or exchange for items purchased using a credit note, sale items and promo coupons.

    4. Exchanges and returns for online orders can only be processed directly through our online store department only. 

    5. Returns that do not include a return note with instructions will be returned to sender.

    6. We do not cover for the cost of the return shipping. It is recommended to use a shipping service with tracking (Aramex) as TJOK is not liable for any packages lost in transit. All items are inspected by our staff upon arrival.

     

    It can take up to 7 working days for your return to arrive at our warehouse and we’ll send you an email to let you know once it has been received and your refund has been processed.

     

    In order to exchange or return product/s bought online through our online store, you will need to follow the steps below:

    Return items to the following address:

    Attn: TJOK returns
    33 Alphen Drive
    Constantia, Cape Town 7806


    You must include the following with your return item:
    - A note containing your order number, full name and clear written exchange instructions (include style/size preference). Please check available stock online before returning.
    - A prepaid postage satchel (we recommend Aramex) with your name and address already filled out so that we can post your exchange straight back to you.