FAQs


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 ORDERS AND SHIPPING 

How much does shipping cost?

  • Free delivery on orders over R450.
  • Flat rate delivery fee of R50 on orders less than R450

How Long Does Postage Take?

All our items are posted out from Cape Town, South Africa within 24 hours of payment being received. We use a centralised fulfilment service called uAfrica, which ships via CourierIt, Dawn Wing and The Courier Guy. 

Regular postage within 2-5 working days.

If you live down a donkey track in the Karoo, please allow for a little extra time.

Do You Post Worldwide?

Unfortunately, for the time being, we do not ship to destinations outside of South Africa. For those of you outside the best country in the world, you can get a friend to make an order on your behalf, and then collect your shorties when you're next in South Africa. Sadly for now that is all we can do for you. 

Why Haven’t I Received An Order Confirmation?

Please check your Junk mail folder first. Allow up to 5 hours after purchase time to receive a confirmation email. Your order tracking number will be emailed within 24 hours of placing your order. If you have not received anything after this time please contact us at someone@tjok.co.za

Where Is My Order?

If your order hasn’t arrived within the expected delivery times, please check the tracking number that was sent out to you. Still unable to locate your parcel? Well shit, this has never happened, but please contact us at someone@tjok.co.za and we'll sort you out.

  

 PAYMENT AND PROMOTIONS 

Can I Use More Than One Promo Code On My Order?

Unfortunately you’re not able to use more than one promo code at the checkout, this includes free delivery codes. You can only use one promo code per order.

What Payment Methods Are Available?

We currently only accept payment via Visa and Mastercard. Credit card payments are processed via PayFast and have the highest standard of data encryption and PCI compliance.

  

 RETURNS AND REFUNDS 

Can I Change Or Cancel My Order?

We always ship out within 24 hours of the order being placed. To change or cancel your order please contact us ASAP at someone@tjok.co.za

 

PRODUCT/COMPANY INFORMATION 

Where Is Your Company Based?

TJOK is based in Cape Town, South Africa. 

Are Your Shorts Ethically Made?

We view our factories as part of our business. To ensure ethical working standards and conditions are present we have regular factory inspections and reports conducted. All our shorts are made with premium materials.

How Do I Take Care Of My Shorts?

Ensure to read the care instruction label on our shorts. For best results we recommend hand washing or gentle machine washing in luke warm water and hanging to air dry. Wash with similar colours and avoid bleaches. 

If in doubt, ask us first. Or ask your mum, she knows best.

Do The Shorts Come In Packaging?

All of our shorts come in a high-grade fabric beach bag. It’s the perfect size to put your phone, wallet and keys in when heading down the beach.

What Material Are The Shorts Made Of? 

The shorts and inside netting are both made out of 100% polyester. The drawstring cords are made out of high grade cotton and the metal ends are made out of premium copper.